Call Center Representative
About The Position
At Sunshine Behavioral Health, every call is an opportunity to change — and even save a life. We’re a national leader in addiction recovery and mental health treatment, and we’re growing our high-performance Call Center team in Cherry Creek, Colorado. This is a consultative, relationship-driven inside sales role in a high-volume call environment. You will take inbound & outbound calls from individuals seeking treatment, build trust quickly in emotionally sensitive conversations, use strong objection-handling skills, and guide prospective clients toward next steps in the admissions process. You will also maintain accurate records in Salesforce & EMR systems, work closely with Admissions to convert leads into successful enrollments, and hit performance goals while maintaining empathy and professionalism. Every conversation counts.
Requirements
- High school diploma or GED
- Proven sales or customer service experience with measurable success
- Ability to work scheduled shifts (including a weekend day)
- Strong verbal and written English communication skills
- Professionalism in high-stress conversations
- Successful completion of a pre-employment background and drug screen (including THC/marijuana) is required.
Nice To Haves
- Sales Force experience
- Experience in behavioral health
Responsibilities
- Take inbound & outbound calls from individuals seeking treatment
- Build trust quickly in emotionally sensitive conversations
- Use strong objection-handling skills
- Guide prospective clients toward next steps in the admissions process
- Maintain accurate records in Salesforce & EMR systems
- Work closely with Admissions to convert leads into successful enrollments
- Hit performance goals while maintaining empathy and professionalism
Benefits
- $20/hour starting pay
- Medical, Dental & Vision Insurance
- PTO + Paid Holidays
- 401(k) with Company Match
- Mission-driven, high-impact work environment
- Real opportunity for advancement
- Paid garage parking
- Kitchen filled with food that's restocked weekly
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
