Call Center Representative (Southington, CT)
GT Independence•Southington, CT
•$19 - $20
About The Position
GT Independence is a family-founded national Financial Management Services provider that supports people participating in self-direction programs. The Self Determination Support Specialist (SDSS) works on a team to provide telephone customer service to people self-directing their care and other stakeholders. The role handles calls, records information, prepares and manages documents, supports timesheet and payroll processes, and helps ensure compliance and accuracy.
Requirements
- At least 1 year of experience relevant to the work performed.
- High school diploma or GED.
Nice To Haves
- Associate degree.
Responsibilities
- Make and receive phone calls to support external and internal stakeholders.
- Enter information into databases, including call logs, for effective record keeping.
- Prepare and send documents via DocuSign or email.
- Ensure documents are properly named and saved in the document management system.
- Assist customers in returning documents.
- Manage DocuSign accounts and resolve issues raised by operations staff and customers.
- Ensure compliance standards are met for audit purposes.
- Review timesheets and track time.
- Accurately and efficiently complete payroll checklists for assigned agencies.
- Work with the team leader to identify strategies for reducing errors.
- Collaborate with the team to resolve rejected timesheet issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
