Call Center Representative
About The Position
Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work. Call Center Lead-Setter Qualifications: High School diploma or equivalency (required) 1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred) A passion for customer service and working as a team Efficient interpersonal communication, time management, and organizational skills Sound decision-making, problem-solving, and adaptability to challenges Call Center Lead-Setter Responsibilities: Participate in goal-setting meetings with management and team Operate a multi-line phone system and transfer call to the appropriate extension Review daily call cues to confirm appointments and leads Coordinate schedules for Remodel Design Associates and Solar Sales Advisors Provide front desk coverage for walk-in traffic and events as needed
Requirements
- High School diploma or equivalency (required)
- 1 (+) year(s) of appointment setting and sales experience
- Proficiency in Microsoft Office 365 and various applications
- Knowledge of our brands
- A passion for customer service and working as a team
- Efficient interpersonal communication, time management, and organizational skills
- Sound decision-making, problem-solving, and adaptability to challenges
Nice To Haves
- bilingual in Spanish (preferred)
Responsibilities
- Participate in goal-setting meetings with management and team
- Operate a multi-line phone system and transfer call to the appropriate extension
- Review daily call cues to confirm appointments and leads
- Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
- Provide front desk coverage for walk-in traffic and events as needed
Benefits
- 401(k) profit-sharing retirement plan
- Medical, dental, and vision insurance
- Paid time off
- Mileage reimbursement
- Employee discounts
- Referral programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
