CALL CENTER REPRESENTATIVE
Lorain County Health & Dentistry•Lorain, OH
•Onsite
About The Position
We are looking for a friendly and dependable Call Center Representative to join our team. In this role, you will serve as the first point of contact for our patients, providing support, resolving inquiries, and ensuring a positive experience with every interaction. The ideal candidate is an excellent communicator who shares in the commitment of our organization's philosophy of "partnership" with patients while integrating its values of Respect, Quality, Compassion, Integrity, and Excellence.
Requirements
- Must be able to work onsite in Lorain, OH.
- Must have a high school diploma or GED.
- Must be able to demonstrate computer knowledge, including: basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session.
- Must have valid driver’s license and satisfactory driving record
- Ability to maintain a calm and professional demeanor and communicate enthusiastically with patients.
- Ability to be responsive in working with a culturally- diverse patient population.
Nice To Haves
- Previous experience as a receptionist, secretary, or call center representative in a medical setting is preferred.
- Experience in patient scheduling preferred.
- Knowledge of medical terminology preferred.
- Bilingual Spanish speaking is a plus.
Responsibilities
- Answer phones and route calls and messages to providers and other staff members efficiently.
- Schedule patient appointments in accordance with guidelines.
- Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and insurance information.
- Perform patient scheduling by completing accurate phone discussions to obtain demographic, insurance, financial and appointment related information.
- Build positive relationships with internal and external customers/patients.
- Prioritize and multi-task to meet the demands of a busy office, including answering a high-volume of phone calls.
- Demonstrate professional phone etiquette and take complete and accurate phone messages.
- Must maintain accurate records.
- Comply with HIPAA guidelines as all times
- Provide input and recommendations to enhance the growth and success of the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
