Call Center Representative
About The Position
Insight Pest Solutions is an independently owned and operated local pest control company. Our mission is to create a better everyday life for our team and community by being the best Service Brand. Since opening in 2013, we have grown exponentially each year. This success can be attributed to hiring the right people; people who are as excited about customer service as we are. Since we compete in a service driven industry, our business is all about the PEOPLE. We strongly believe that a work hard / play hard culture with integrity is the best win/win for the employees, customers, and company. Call Center Representatives both receive incoming calls from and make outbound calls to customers. Using our customer management software, CSR handles all aspects of account management. This includes, but is not limited to, scheduling appointments, inputting payment information, and making sure the technician's routes are full, efficient, and manageable. Representatives also handle customer concerns by providing appropriate solutions and alternatives and anticipating possible obstacles that may arise. Because of the fast-paced environment, people that excel in this position will be eager team players who want to provide the best service possible.
Requirements
- Schedule is: Monday through Friday 10:30am to 7pm in office
- Strong communication skills.
- Computer proficiency.
- Dependability and adaptability.
- Experience in a customer service call center is required.
- The ability to sit for the duration of a shift, which is typically 8 hours.
- Minimum of a high school degree.
Nice To Haves
- Spanish speaking is encouraged.
Responsibilities
- Receive incoming calls from customers.
- Make outbound calls to customers.
- Handle all aspects of account management using customer management software.
- Schedule appointments.
- Input payment information.
- Ensure technician's routes are full, efficient, and manageable.
- Handle customer concerns by providing appropriate solutions and alternatives.
- Anticipate possible obstacles that may arise.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
