Call Center Representative - Patient Dining Services (0.8 FTE/Days)

Overlake Hospital Medical Center • Bellevue, WA

4d

About The Position

Provide service excellence to patients by obtaining meal orders from patients and family members in an efficient and timely manner. Verify that meal orders meet diet order parameters. Coordinate Patient Dining Center processes with the Kitchen, Tray Assembly team, and Room Service Attendants/Hospitality Representatives. This is a part-time, 0.8 FTE position, working 8 hours per day, Saturday through Tuesday, from 0630 to 1500.

Requirements

• High school diploma or equivalent required.
• Current Health Card Permit required.
• Ability to read, write, and communicate effectively in English required.
• Strong customer service skills required.
• Prior computer experience required.
• Demonstrate excellent organizational skills.

Nice To Haves

• One year of hospital Dining Services or Nutrition Services experience preferred.
• Six months of receptionist or call center experience preferred.
• Basic knowledge of modified diets preferred.

Responsibilities

• Obtain meal orders from patients and family members efficiently and promptly.
• Verify that meal orders meet diet order parameters.
• Coordinate Patient Dining Center processes with the Kitchen, Tray Assembly team, and Room Service Attendants/Hospitality Representatives.

Benefits

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Retirement plan matching starting at 5% and increasing to 7% after five years, with immediate vesting.
• Pre-tax and Roth after-tax retirement savings plans.
• Expanded Employee Assistance Program.
• Caregiver support program, including childcare and eldercare assistance.
• Free parking and Orca transit passes.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED