Call Center Representative

P.E.A.C.H. Teams • Pasco, WA

3d

About The Position

A-One is a market leader seeking motivated individuals to grow with our aggressive and growing company. With generations of experience delivering high-quality service, we are dedicated to maintaining our position as a top-rated service company. We are looking for a highly professional and organized Call Center Agent for our fast-paced business. The primary function is to manage incoming and outbound calls, drive new appointments by organizing and distributing customer orders to Field Technicians, and handle service calls by fielding inquiries and addressing customer questions. The role involves educating and assisting customers in choosing services and products, ensuring prompt and accurate outbound calls, and understanding the importance of Field Technician incentive programs for fair distribution and documentation.

Requirements

• 2 years of customer service experience
• Proficient with Office, computers, and phones
• Strong communication skills, including a pleasant phone demeanor
• Practical experience in and the methodology behind efficient practices in dispatching
• Ability to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job
• Ability to utilize phone, cell phone, text, email and internet at a high level of expertise
• Must be motivated to work independently and multi-task

Nice To Haves

• Bilingual is a plus
• Service Titan Software Platform Knowledge

Responsibilities

• Manage incoming and outbound calls.
• Drive new appointments by organizing, prioritizing, and equally dividing customer orders to available Field Technicians.
• Handle service calls, including fielding inquiries and addressing customer questions.
• Utilize customer service training to educate and assist customers in choosing service and products.
• Follow company training to ensure prompt and accurate outbound calls.
• Ensure fair and equitable distribution of Field Technician incentive programs and proper documentation of work.

Benefits

• Paid Training
• Paid vacations
• Commission structure / spiff for every call booked
• Growth opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed