Call Center Representative

Family Health Center • Worcester, MA

9d • $18 - $19 • Onsite

About The Position

The Call Center Representative assists patients by following and utilizing high-quality customer service, policies, procedures, and protocols in every patient interaction at every inbound call. This is a full-time onsite position.

Requirements

• High School / GED required.
• Bilingual English/Spanish required, or as needed to support other health center languages.

Nice To Haves

• Two years relevant work experience preferred including demonstrated customer service and accurate data entry.
• Two to four years college or a combination of education and relevant work experience preferred.
• Medical Office Administration certificate strongly preferred.

Responsibilities

• Confirm and update patient demographics.
• Schedule medical and behavioral appointments as needed.
• Provide the best call resolution and accuracy ensuring efficient patient flow and positive outcome.
• Ensure consistent high-quality service.
• Problem-solve and deescalate issues or concerns.
• Serve as a key resource for communication to the Call Center Supervisor on any problems, findings, scheduling issues including same-day access and scheduling mistakes, to sustain a steady workflow for staff and patients.
• Comply with HIPAA bound space.
• Provide high-quality work with minor supervision.
• Focus on customer service and patient satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED