Call Center Representative
About The Position
Bath Planet of Inland Empire is looking for a motivated and results-driven Call Center Representative to join our team in the Wildomar, CA market. This is an exciting opportunity to join a growing company, earn a competitive income, and make a positive impact by helping homeowners improve their living spaces. As a Call Center Representative, you will be responsible for contacting homeowners, responding to incoming inquiries, and scheduling qualified appointments for our sales representatives. The ideal candidate is customer-focused, confident on the phone, and motivated by achieving results. This is a commission-based position with a base salary and the opportunity to earn up to $100,000+ annually based on performance.
Requirements
- Strong customer service and communication skills.
- Ability to confidently communicate with homeowners over the phone.
- Strong listening skills and ability to overcome objections.
- Self-motivated with a positive attitude and strong work ethic.
- Comfortable working in a performance-based environment.
- Proficiency with computers and CRM systems.
Nice To Haves
- Previous experience in call center, telemarketing, sales, customer service, or appointment setting preferred.
- Knowledge of sales and marketing principles is a plus.
Responsibilities
- Contact homeowners by phone to schedule qualified appointments for free in-home consultations.
- Deliver a professional scripted presentation while creating a positive customer experience.
- Customize conversations based on homeowner needs and interests.
- Handle homeowner questions, concerns, and objections professionally.
- Gather accurate customer information, including names, phone numbers, addresses, and project details.
- Schedule appointments for sales representatives and ensure all details are entered correctly.
- Confirm appointments and communicate updates with sales representatives.
- Respond to inbound calls from homeowners interested in our products and services.
- Follow up with homeowners after initial contact.
- Maintain accurate lead information and update reports.
- Perform quality control calls to ensure customer satisfaction.
Benefits
- Base salary plus commission structure.
- Paid training and ongoing support.
- Opportunity for career growth with a rapidly expanding company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
