Call Center Representative
Fair Haven Community Health Care•New Haven, CT
•Hybrid
About The Position
The Call Center Representative works closely with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and performs tasks in medical records.
Requirements
- High School diploma, or GED is required.
- Electronic appointment scheduling and data entry experience required.
- Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity.
- Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must.
- Bi-lingual in English and Spanish is required.
- Must be able to operate computer and telephone continuously.
Nice To Haves
- An Associate’s degree is highly preferred.
- Minimum of one to two year relevant work experience in a high volume medical call center highly preferred.
- Must be compassionate, highly motivated, organized individual.
Responsibilities
- Effectively triage calls and accurately schedule all new and existing patients with appropriate provider.
- Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center.
- Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system.
- Accurately acquire, confirm and input demographic and insurance information for all patients.
- Perform other related duties as assigned.
Benefits
- Major medical, dental and vision insurance
- generous PTO
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
