Call Center Representative

Fair Haven Community Health Care • New Haven, CT

1d • Hybrid

About The Position

We are seeking a Call Center Representative to join our dynamic team!
(This a remote position in Connecticut, training onsite)
The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records.
Duties and responsibilities
The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to:
Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center
Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
Accurately acquire, confirm and input demographic and insurance information for all patients.
Perform other related duties as assigned.

Requirements

• High School diploma, or GED is required.
• Minimum of one to two year relevant work experience in a high volume medical call center highly preferred.
• The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual.
• Electronic appointment scheduling and data entry experience required.
• Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity.
• Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must.
• Bi-lingual in English and Spanish is required.

Nice To Haves

• An Associate’s degree is highly preferred.
• Minimum of one to two year relevant work experience in a high volume medical call center highly preferred.

Responsibilities

• Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center
• Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
• Accurately acquire, confirm and input demographic and insurance information for all patients.
• Perform other related duties as assigned.

Benefits

• Major medical, dental and vision insurance
• generous PTO
• tuition reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED