Contract to Hire Call Center Representative

Nusenda Credit Union • Albuquerque, NM

3d • Onsite

About The Position

Nusenda Credit Union is seeking contract employees for a special project to enhance products and provide top-notch customer service. This role is a 3-month temporary assignment with the potential for full-time, permanent employment afterward. The position involves assisting members with telephone requests, servicing them in a call center environment, and resolving problems. Representatives will also provide guidance on online and mobile banking, answer product/service questions, educate members on relevant services, and maintain compliance with regulations and security procedures.

Requirements

• One to three years of customer service experience.
• Call center experience preferred.
• High school education or GED.
• Effectively communicate with members appropriately in person, email etc.
• Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Knowledgeable in Microsoft Office and all internal systems.
• Ability to adapt quickly to change and proactively communicate.

Responsibilities

• Assist existing and potential members with telephone requests.
• Service members and potential members in a call center environment via phone calls.
• Provide quality service on transactions and problem resolution.
• Provide basic guidance for online and mobile banking navigation, including payment portal needs.
• Answer questions regarding services and products to resolve problems.
• Identify opportunities to educate members on appropriate services that align with financial needs.
• Maintain compliance with regulations, policy, controls, and security procedures.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED