Contract to Hire Call Center Representative

Nusenda Credit Union • Albuquerque, NM

4d • Onsite

About The Position

Nusenda Credit Union is seeking contract employees for a special project in their Call Center to support product enhancements and provide top-notch customer service. They are looking for member-oriented Contract to Hire Call Center Representatives for a 3-month temporary assignment, with the potential for full-time, permanent employment afterward. Nusenda Credit Union is dedicated to excellent member service, is a top workplace, and strives to make a positive difference in the lives of its members and communities. Diversity, equity, and inclusion are part of their culture and values.

Requirements

• One to three years of customer service experience, call center experience preferred.
• High school education or GED.
• Effectively communicate with members appropriately in person, email etc.
• Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Knowledgeable in Microsoft Office and all internal systems.
• Ability to adapt quickly to change and proactively communicate.

Responsibilities

• Assist existing and potential members with telephone requests.
• Responsible for servicing members and potential members in a call center environment via phone calls.
• Provide quality service on transactions and problem resolution.
• Provide basic guidance for online and mobile banking navigation, including payment portal needs.
• Answer questions regarding services and products to resolve problems.
• Identify opportunities to educate members on appropriate services that align with financial needs.
• Maintain compliance with regulations, policy, controls, and security procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED