Law Office Call Center Representative
About The Position
The Call Center Representative works with a close-knit team spread across North Carolina and South Carolina to answer and route calls from injured people. The role is fast-paced and requires empathy because callers may be facing difficult circumstances. Representatives are often the first voice callers hear and may also hand clients their checks at the end of their cases. The position is suited to compassionate professionals who want to help clients through challenging times and celebrate positive outcomes with them. The firm describes the role as being on the front lines with clients and making an important difference in their lives.
Requirements
- Customer service, call center, or sales skills.
- Strong computer and typing ability, including data entry and use of Microsoft Word and Excel.
- Excellent time-management skills.
- Excellent communication skills.
- Strong attention to detail.
- Availability for an eight-hour shift scheduled between 8 a.m. and 6 p.m., Monday through Friday.
Nice To Haves
- One to three or more years of related experience.
Responsibilities
- Answer calls from injured people.
- Route calls to the appropriate destination.
- Support clients with empathy and compassion.
- Hand clients their checks at the end of their cases.
Benefits
- Competitive salary and benefits.
- Paid family leave.
- 401(k) with employer match.
- Growth opportunities.
- Supportive team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
