Call Center Representative
About The Position
As an Inside Sales Representative, you will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing exceptional customer service to our clients in the automotive collision repair industry. The Customer Service Call Center Representative position at KSI Collison Parts will work 5 days a week, 8 hours per day. The schedule may vary based on business needs and may include occasional Saturdays. The Call Center’s hours of operation are Monday through Friday, 8:30AM-5:00PM. The specific schedule will be determined based on business needs and may vary.
Requirements
- Prior experience in customer service or call center environment preferred.
- Excellent communication skills and ability to provide exceptional customer service.
- Bilingual in Spanish is a huge plus.
- Strong attention to detail and ability to multi-task.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong computer skills and proficiency in Microsoft Office Suite.
- Familiarity with automotive parts and repair industry is a plus.
Responsibilities
- Handle inbound and outbound calls in a professional manner.
- Provide accurate information to customers regarding product details, pricing, and availability.
- Process and manage customer orders and ensure timely delivery.
- Verify customer information, such as addresses, phone numbers, and email addresses.
- Provide exceptional customer service to ensure customer satisfaction.
- Follow up with customers to ensure their needs are met and exceeded.
- Maintain a thorough understanding of the products and services offered.
- Work with the sales team to identify opportunities to upsell products and services.
Benefits
- PTO
- paid holidays
- health insurance
- dental insurance
- vision insurance
- 401(k) with company match
- employer-paid life insurance up to $50,000
- supplemental insurance options
- $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan
- $500 employee referral bonus
- access to employee discounts through our healthcare and payroll partners
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
