Call Center Representative

TEKsystems•New York, NY

1d•$18 - $18•Onsite

About The Position

Responsible for making outbound calls to shareholders using a shareholder call list provided by Okapi. Provide customer service to registered shareholders through inbound and outbound call lists. Educate shareholders on various corporate actions, board and shareholder proposals voting options. Track and monitor outstanding issues and provide clients with timely updates. Log information into Access Database. Assist in the development of campaign themes to ensure the proper narrative is being communicated. Fast paced call center environment where you are expected to make 20-25 calls/hr. The app only uses our 800 toll free number to call, so their personal cell phone lines would never show up on caller ID.

Requirements

Customer service
Finance
Business management
Inbound/outbound calls
Customer service oriented
Strong and articulate communication skills
Ability to multitask between inbound and outbound calls
Proactive during slower times
Laptop/PC (No Chromebooks, or tablets. Apple devices cannot be older than 2018)
Windows 11 Pro or MacOS 13 or higher
Smartphone (Must have smart phone for authentication and VPN access)
Android Version 11 or iOS Version 16
Reliable internet connection (Min 50 Download / 11 Upload Speeds)
Experience related to finance, accounting, business or related
Zero tolerance for being late

Nice To Haves

Someone who doesn't need to be monitored

Responsibilities

Making outbound calls to shareholders using a shareholder call list.
Providing customer service to registered shareholders through inbound and outbound call lists.
Educating shareholders on various corporate actions, board and shareholder proposals voting options.
Tracking and monitoring outstanding issues and providing clients with timely updates.
Logging information into Access Database.
Assisting in the development of campaign themes to ensure the proper narrative is being communicated.