Call Center Representative
About The Position
This is a Contract position based out of Mission Viejo, CA. The role involves answering and screening incoming internal and external calls, providing callers with information, and directing calls to the appropriate departments. The representative will also monitor emergency and priority phone lines, respond immediately to urgent communications, and dispatch security and facilities personnel via radio communication systems. Additionally, they will announce emergency codes and important notifications overhead throughout the hospital, monitor security alarms, cameras, and communication systems, and coordinate with hospital staff while following established hospital communication protocols. Comprehensive PBX training will be provided, lasting approximately 4-6 weeks of full-time training. This training includes phone systems, emergency paging procedures, code announcements, and hospital communication protocols. Emergency code announcements are considered the most challenging part of the role and require significant practice.
Requirements
- Strong verbal communication skills
- Excellent customer service and professionalism
- Ability to remain calm and focused during emergencies
- Strong multitasking and problem-solving abilities
- Comfortable handling difficult or upset callers
- Ability to work independently and under pressure in a fast-paced environment
- Must be available to work weekends
Nice To Haves
- Comprehensive PBX training provided
- Approximately 4–6 weeks of full-time training
- Training includes phone systems, emergency paging procedures, code announcements, and hospital communication protocols
- Emergency code announcements are considered the most challenging part of the role and require significant practice
Responsibilities
- Answer and screen incoming internal and external calls
- Provide callers with information and direct calls to the appropriate departments
- Monitor emergency and priority phone lines and respond immediately to urgent communications
- Dispatch security and facilities personnel via radio communication systems
- Announce emergency codes and important notifications overhead throughout the hospital
- Monitor security alarms, cameras, and communication systems
- Coordinate with hospital staff while following established hospital communication protocols
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
