Call Center Representative

American Health Associates•Atlana, GA

4d•Onsite

About The Position

AMERICAN HEALTH ASSOCIATES, INC. (AHA) is a premier clinical laboratory servicing over 4000 long-term care facilities across multiple states. AHA is the fastest growing independent laboratory in the nation, focused on serving the long-term care industry through technology and a skilled workforce. The Call Center Representative role involves providing exceptional customer service to nursing home staff, physician office staff, and patients via phone, managing data entry, dispatching mobile phlebotomists and couriers, tracking specimen collection and reporting, and troubleshooting orders.

Requirements

High School diploma
Detail oriented with ability to multi-task daily
Knowledge of lab test orders; solid understanding of the importance of critical results
Excellent customer service and telephone etiquette skills required
Effective verbal and written communications, especially listening skills
10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy
Advanced computer skills
Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment
Ensure patient privacy, confidentiality, and HIPAA are upheld always
"Team Player" mindset a must!
Ability to interact effectively and professionally with clients and coworkers always
Exceptional Customer Service skills, a must.
Available to work the established schedules and rotating holidays

Nice To Haves

1-year of customer service experience in healthcare

Responsibilities

Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone
Enter data into a specialized computer system
Dispatch AHA's Mobile Phlebotomists and Couriers
Track specimen collection and reporting
Trouble shoot missing, incomplete, and incorrect orders

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