Call Center Representative

Rogers Group • Gallatin, TN

19d • Onsite

About The Position

Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating in 13 states with over 3,500 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States. Rogers Group is currently seeking candidates to fill the CALL CENTER REPRESENTATIVE position based in Gallatin, TN. Candidates must be motivated, safety conscious individuals with good multi-tasking skills to operate our Truck Scale system and take customer orders. Performs general clerical duties in accordance with established procedures, requiring some judgement in the selection and interpretation of data. Must be willing to work flexible hours and overtime, including Saturdays.

Requirements

• High school diploma required
• Proficiency with Microsoft Office applications
• Excellent customer service skills
• Detail oriented with a high degree of accuracy with the ability to multi-task
• Ability to work with minimal supervision
• Excellent communication skills both oral and written

Responsibilities

• Provide friendly, professional, and thorough customer service
• Answer customer calls
• Take and input customer orders
• Assist sales staff with customer service responsibilities
• May be called upon at the discretion of Managers to perform other duties

Benefits

• Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.
• Company provided Group Life and Accidental Death & Dismemberment insurance.
• Retirement 401(k) with company contribution and match at one year of service.
• Company provided Short- and Long-Term Disability.
• Paid Holiday’s including Christmas shutdown between Christmas and New Years Day.
• Paid vacation available after 180-day probationary period and accrued based on years of service.
• Annual performance-based merit increases.
• Career growth/advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED