Call Center Representative

Cellular Sales Verizon Authorized Retailer • Savannah, GA

10d • $15 • Onsite

About The Position

Summary/Objective To proactively contact customers or prospects by phone with the goal of promoting products or services and setting appointments, while maintaining a high level of professionalism, meeting performance targets, and ensuring a positive customer experience.

Requirements

• High School diploma or GED
• Excellent Communication Skills Clear, confident verbal communication and active listening abilities to engage customers and convey value effectively.
• Sales and Persuasion Skills Ability to influence, upsell, and close sales while maintaining professionalism and ethical standards.
• Product & Industry Knowledge Understanding of wireless plans, devices, promotions, and network features to offer accurate solutions and recommendations.
• Goal-Driven Mindset Commitment to meeting or exceeding performance metrics, such as call volume, conversion rates, and customer satisfaction scores.
• Adaptability Flexibility to handle script changes, evolving product offerings, and customer reactions with ease and professionalism.
• Time Management and Organization Ability to manage workload, adhere to schedules, and prioritize tasks in a fast-paced environment.
• Resilience and Stress Tolerance Maintains composure and motivation during high call volumes, rejection, or challenging conversations.

Nice To Haves

• Previous office experience
• Proficient in Microsoft Office
• Knowledge of customer service principles and practices
• Experience in a call center or customer service environment
• Data entry and typing skills (including 10 key

Responsibilities

• Follow up on distributed leads
• Generate store traffic and contribute to the market's success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Follow communication scripts when handling different topics
• Research required information using available resources
• Provide customers with product and services information

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED