Call Center Representative
About The Position
About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. We are looking for Call Center Representatives for our Las Vegas-based call center that will be the liaison between our company and its current and potential customers. Our ideal candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Requirements
- 1 + years of recent experience in a call center/customer service/support role
- Track record of over-achieving quotas
- Strong computer, written, and verbal communication skills (including active listening)
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- High school diploma
- We are willing to train if you have no previous experience
- Ability to work in our Las Vegas Office for an 8-hr shift Monday - Friday from 7:30am - 4pm
Responsibilities
- Manage high-volume Inbound/Outbound calls in a call center environment
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
- Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
- Utilize various communication “Scripts” when handling different topics for effective customer service & insight
- Promotes additional services by recognizing opportunities to up-sell accounts, and explains new features
- Build sustainable relationships and engage customers by taking the extra mile for clients
- Organize records of all conversations in our call center database in a comprehensible, clear, and concise manner
- Frequently attend educational seminars to improve knowledge and performance levels
- Meet personal/team qualitative & quantitative targets
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
