Call Center Representative
About The Position
Customer Care Representative If you would like to develop a career in the medical industry then you have found the right place to apply. Employment at Tyson Eye is not simply a job; it is the beginning of a career for the right candidate. As a healthcare Customer Care Representative, you will be responsible for successfully managing inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes, entering new patient information, scheduling and directing callers to appropriate departments. The Customer Care Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses. About Tyson Eye: Tyson Eye is regarded as one of the premier eye care centers in Southwest Florida. Our surgeons and doctors have helped thousands of people enjoy better vision and have consistently introduced break- through technology to the area. We are committed to excellence by delivering modern technology with old fashioned concern. It takes teamwork with a smile, through many years of service to provide the best eye care for our patients.
Requirements
- Exceptional customer service with a smile
- A dependable Team Player
- Ability to learn new things
- Knowledge on how to review patient charts, verify information, explain charges and answer questions
- Ability to write succinct and accurate notes in the patients' electronic health record.
- Previous Inside Sales or Call Center Experience
- Proficiency in technology
Nice To Haves
- Ability to speak a second language is always a plus
Responsibilities
- Successfully managing inbound and outbound calls
- Following communication scripts
- Handling different topics
- Acting as a liaison between our company and its customers
- Evaluating all documents to ensure that appropriate information has been obtained for billing purposes
- Entering new patient information
- Scheduling and directing callers to appropriate departments
- Handle a variety of incoming patient inquiries or requests
- Use the appropriate resources to complete accurate responses
Benefits
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- IRA with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
