Call Center Representative

Tempus Unlimited • Stoughton, MA

9d • Hybrid

About The Position

The Customer Service Representative has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the “face and voice” of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company.

Requirements

• Ability to multitask
• Speak on call while reading notes
• Utilize appropriate modules for research purposes
• Engaging the caller while researching
• Notation during the call
• Professional, friendly and understanding of the consumer’s situation
• Attentive to details
• Ability to work efficiently as a team player
• Ability to work independently
• Working ability to problem solve
• Punctual and dependable

Nice To Haves

• Call center and phone customer service experience highly preferred
• Bilingual preferred: Fluent in English and all languages
• Bilingual a plus

Responsibilities

• Answers consumer inquiries by utilizing multiple modules and programs to assist in first call resolution
• Ability to learn, retain, and apply information based on training materials, which support program related topics
• Liaison to other departments within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED