Call Center Representative (Telecom)

SSM Health • Centralia, IL

1d • Onsite

About The Position

This is a PRN position with an average of 16 hours per month and variable shifts, including nights, days, weekends, and holidays. The role requires the individual to reside within one hour of the Mt. Vernon IL location. Join the team and make a difference every day while enjoying competitive pay, great benefits, and a supportive work environment. Fulfill your calling with SSM Health — apply today!

Requirements

• High School diploma/GED or 10 years of work experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Nice To Haves

• No experience required

Responsibilities

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquiries, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Benefits

• Paid Parental Leave: eligible team members receive one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED