Call Center Representative
About The Position
Cellular Sales is growing and looking for determined individuals to grow their careers in a fast-paced, thriving environment. As Verizon's premier retail partner, we offer a rewarding career with a family atmosphere, providing benefits, development, and a culture that values diversity and inclusion. We are seeking smart, driven, positive people to join our team of over 7,000 employees across nearly 800 stores in 40 states. Our talented teams help clients connect, work, watch, game, and stream with the latest devices by partnering with them to find the best Verizon plans and services. We listen to customer concerns, ensure they leave informed and satisfied, and actively build relationships and trust within the communities we serve.
Requirements
- Attention to Detail: Thorough and detailed method of working.
- Oral Communication: Shaping and expressing ideas and information effectively.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve goals.
- Problem Solving: Ability to identify problems and issues of varying complexities and find effective solutions with few guidelines.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents.
- Positive attitude
- Effective communication skills
- Business ownership mentality
- Interest and understanding of technology products and services
- Knowledge of customer service principles and practices
- Minimum two years of related work experience
- Proficient in Microsoft Office
- Data entry and typing skills (including 10 key)
- Experience in a call center or customer service environment
- Reliable transportation
Nice To Haves
- College degree preferred
Responsibilities
- Provide ongoing support to Verizon Sales Consultants.
- Follow up on distributed leads.
- Generate store traffic and contribute to market success.
- Handle customer inquiries via phone and text.
- Support the sales force by generating sales leads.
- Follow communication scripts for various topics.
- Research required information using available resources.
- Provide customers with product and service information.
- Take feedback and criticism to improve productivity and character.
Benefits
- Up to $500 sign-on bonus
- Competitive Income: $17.00/hour + Bonuses
- Health benefits: Including health/vision/dental, and life insurance
- 401(k) with ROTH option
- Performance Incentives: Top performers receive trips, gifts, and prizes
- Growth and Development: Gain knowledge, insight, and mentorship
- Advancement Opportunities: Promote from within
- Outstanding Company Culture: Fosters collaboration and mutual success
- Community Involvement: Participate in local events and volunteering
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
