Call Center Representative (Specialty Call Center- Neuro Spine)

Prosser Memorial Health • Prosser, WA

7d • $21 - $30 • Onsite

About The Position

Responsible for all incoming appointment calls and scheduling as well as corresponding communications between patients and providers for all PMH clinics. Answers phone calls directed to clinics, takes messages in EPIC, schedules appointments, obtains billing information, verifies eligibility of payer source, runs estimates as deemed necessary, maintains EPIC chart information, complies with HIPAA privacy practices. May be responsible for verifying accurate authorizations obtained on referral if applicable.

Requirements

• High school diploma or GED.
• Bilingual; Spanish speaking required.
• Excellent customer service skills.
• Ability to communicate professionally and effectively with various cultural backgrounds.

Nice To Haves

• Six months medical clerk/receptionist experience.
• Medical terminology and anatomy background.

Responsibilities

• Answer incoming appointment calls and schedule appointments.
• Facilitate communication between patients and providers.
• Answer phone calls directed to clinics.
• Take messages in EPIC.
• Obtain billing information.
• Verify eligibility of payer source.
• Run estimates as deemed necessary.
• Maintain EPIC chart information.
• Comply with HIPAA privacy practices.
• Verify accurate authorizations obtained on referral if applicable.

Benefits

• Excellent health, dental, and vision benefits
• Retirement plan with employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED