Call Center Representative

Timeproofusa • Anaheim, CA

13d • Onsite

About The Position

As an Inside Sales/ Call Center Representative, you will be the voice of TIMEPROOFUSA, connecting with homeowners over the phone and introducing them to our premium roofing solutions. You will create interest, educate customers on how our products protect and enhance their homes, and schedule qualified appointments for our Sales Representatives. This role involves genuine conversations and strong connections, with no hard selling required.

Requirements

• Strong communication skills — clear, upbeat, and confident on the phone.
• Resilient and positive attitude — ability to handle objections and maintain high energy.
• Basic computer literacy — comfortable navigating CRMs, phone systems, scripts, and Microsoft office applications.
• Ability to submit to and pass a Background Check.
• Ability to adapt and thrive in a high call volume environment.

Responsibilities

• Make outbound calls to homeowners through warm leads.
• Answer inbound calls to address customer inquiries and deliver exceptional customer service.
• Educate prospects by conducting brief, over the phone product demonstrations on TIMEPROOFUSA's roofing services.
• Qualify interested homeowners and schedule follow-up appointments for our Sales Representatives.
• Meet and exceed daily/weekly KPIs - dials per hour, appointments set, conversion rates, etc.
• Overcome objections and guide homeowners through the benefits of residential roofing projects.

Benefits

• $21hr + bonuses — Top performers earn $25hr–$35hr after bonuses
• Full Benefits Package — Medical, Dental, Vision, 401k and PTO
• Paid training and mentorship from industry-leading experts
• Growth opportunities — advance to Senior Caller, Team Lead, Call Center Manager, or Regional Director positions
• High-energy, supportive team culture built on integrity, recognition, and fun

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed