Call Center Representative -FlexStaff (TEMP)

FlexStaff • Garden City, NY

8d • $20 - $22 • Onsite

About The Position

Our company’s mission is to restore quality of life and promote overall patient wellness. We are committed to providing the most comprehensive Physical & Aquatic Therapy and customer support in the Physical & Aquatic Therapy Industry through excellence in education, service and marketing. Under direct supervision of the Patient Satisfaction Manager, the Patient Satisfaction Coordinator is responsible for assisting in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care.

Requirements

• Prior experience with EPIC
• High School Diploma or equivalent
• Strong customer service skills; ability to diffuse client frustrations
• Excellent interpersonal and communication skills
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills

Responsibilities

• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
• Route escalated calls to the appropriate department and personnel.
• Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Answer a high volume of calls

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED