Remote Call Center Representative $24/HR - MASSACHUSETTS ONLY

TEKsystems • Boston, MA

21h • $20 - $20 • Remote

About The Position

IMMEDIATE HEALTHCARE CUSTOMER SERVICE OPENINGS - MUST RESIDE IN MASSACHUSETTS
OPPORTUNITY TO WORK FOR ONE OF THE LARGEST HEALTHCARE OPERATION COMPANIES IN THE AREA
FULL TIME POSITION WITH ROOM FOR ADVANCEMENT

Requirements

• Must reside in MA
• 2 years of call center experience or healthcare administration experience
• Excellent communication skills
• Ability to manage inbound calls
• Microsoft Office proficient

Responsibilities

• The Customer Service Center answers call for the main published phone numbers for our hospitals and over 300 medical practices in the U
• Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service
• Responding to requests to page staff members and retrieving executed pages
• Changing the current paging status as requested by the holder of the pager
• Responding to requests from staff regarding department on-call schedules Database and directory updates
• Maintaining the ability to multi-task and toggle between multiple screens seamlessly
• Processing various Codes / Emergency calls in an accurate manner
• Responding to all telephone inquiries for patient information, which may include handling confidential information
• Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. The job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact. KPI's: 85%

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed