Remote Healthcare Call Center $22/HR - MASSACHUSETTS ONLY

TEKsystems•Watertown, MA

2d•$22 - $25•Onsite

About The Position

This is a full-time position with room for advancement, offering an opportunity to work for one of the largest healthcare operation companies in the area. The role involves handling inbound calls for hospitals and over 300 medical practices, processing calls for the main published phone numbers, paging, dispatch, and answering services. Responsibilities include responding to requests to page staff, changing paging status, updating databases and directories, and handling various emergency calls. Customer Service Representatives will be taking high volume calls from incoming patients of doctors for their clinics, which include hospitals and smaller health clinics. The primary function is to determine on-call status for clients, retrieve contact information from a database, and triage calls to the appropriate contact. Key performance indicators include an 85% success rate.

Requirements

Must reside in MA
2 years of call center experience or healthcare administration experience
Excellent communication skills
Ability to manage inbound calls
Microsoft Office proficient

Responsibilities

Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service
Responding to requests to page staff members and retrieving executed pages
Changing the current paging status as requested by the holder of the pager
Responding to requests from staff regarding department on-call schedules
Database and directory updates
Maintaining the ability to multi-task and toggle between multiple screens seamlessly
Processing various Codes / Emergency calls in an accurate manner
Responding to all telephone inquiries for patient information, which may include handling confidential information
Determining on-call status for clients, pulling up contact info in database and triaging the call to the appropriate contact