Call Center Representative (3109)

US Heart & Vascular • Dallas, TX

1d • Onsite

About The Position

US Heart and Vascular is in need of a Call Center Specialist to join our team at HeartPlace clinics in the DFW area.

Requirements

• Working knowledge of EMR systems.
• A High School diploma or GED from an Accredited Institution.
• Minimum 2 years of experience in customer service.
• Current valid state driver's license and required minimum auto insurance coverage.

Nice To Haves

• Cardiology practice experience preferred.

Responsibilities

• Answers phone calls expediently and refer inquiries to the appropriate parties as needed.
• Schedules and confirms patient appointments over the phone.
• Explains health center procedures to patients.
• Verifies medical insurance coverage and eligibility and expires on any insurance that is not active.
• Informs patients with account balances and correct billing amounts.
• Notifies patients with insurance co-pays.
• Verifies patient demographic information.
• Ensures accuracy of the information in telephone messages and deciphers the correct amount to charge a self-pay or sliding fee schedule for patients.
• Takes payments over the phone.
• Provides referral status information to patients.
• Follows processes and policies for the organization.
• Fosters the goals of team building within the clinic/center staff.
• Manages quality improvement and safety initiatives.
• Maintains a safe workplace by following established safety protocols, reporting hazards, and participating in required safety training.
• When position requires travel to/from other locations, ensures vehicles are operated and maintained in compliance with all safety, regulatory, and company requirements.
• Fosters a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.
• Demonstrates integrity, professionalism, and respect in all interactions.
• Reports to work as scheduled, ready to perform duties, and promptly notify their supervisor of any attendance issues.
• Adapts to changing priorities, processes, and business needs.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED