Call Center Representative
Big Brothers Big Sisters of Long Island•Islandia, NY
•$17
About The Position
Purpose The Customer Service/Call Center Representatives are responsible for making outbound calls and assisting donors with general inquiries and the scheduling of donations.
Requirements
- Minimum High School Diploma or equivalent.
- Knowledge of Microsoft Office, Excel/Word.
- Ability to communicate clearly and effectively.
- Ability to work in a fast-paced environment.
- Strong customer service and organizational skills
Responsibilities
- Responsible for ensuring a superior level of customer service is provided to all callers.
- Make outbound calls to solicit for donations.
- Verify donor information as presented in computer system/database.
- Completes necessary paperwork to update/correct/modify any information needed.
- Maintains databases and spreadsheets of tracked information, receipt requests, special instructions.
- Other projects as assigned by Supervisors.
Benefits
- comprehensive benefit package (for Full-Time employees) including medical, dental, vision, retirement plan and generous paid time off
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
