Call Center Representative
Yakima Neighborhood Health Services•Terrace Heights, WA
•$17 - $20•Onsite
About The Position
Yakima Neighborhood Health Services (YNHS) is a non-profit organization established in 1975, dedicated to improving the quality of life and equity in its communities. YNHS provides accessible and integrated health and social services, works to end homelessness, and offers unique learning opportunities for health professions students. The Call Center Representative role is crucial in serving the organization's patients in a fast-paced customer service environment.
Requirements
- High school diploma or equivalent.
- Fluent in both English/Spanish.
- 2 years of previous customer service experience (healthcare is a plus).
- Ability to successfully pass a background check in relation to the position applied for.
Responsibilities
- Taking inbound calls from patients in a friendly and helpful manner.
- Scheduling medical appointments for patients and routing calls to other departments as necessary.
- Using our electronic medical record system, Nextgen to enter and update all patient demographics in their chart.
- Provide patients with resources to enroll with Yakima Neighborhood Health Services if not already enrolled.
- Follow all HIPAA guidelines to protect patient confidentiality.
- Perform other duties as assigned.
Benefits
- Employer provided medical insurance
- Employer provided dental insurance
- Employer provided vision insurance
- Employer provided life insurance
- Employer provided disability insurance
- Employer provided retirement insurance
- Ten paid holidays
- Flexible amounts of paid leave and/or cash-out options
- Retention bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
