Call Center Representative

TEKsystems•Tempe, AZ

5d•$21 - $21•Onsite

About The Position

We are seeking a detail-oriented Customer Service Representative to join a high-volume call center environment. This role is responsible for handling inbound customer calls, conducting follow-up outreach when necessary, and providing accurate information regarding prior authorizations, account inquiries, and other confidential matters. Success in this role requires exceptional customer service, strong computer proficiency, and the ability to navigate multiple systems while maintaining accuracy and quality standards.

Requirements

Minimum 1 year of recent call center experience within the last 2-3 years.
Strong customer service and communication skills.
Ability to accurately enter data and maintain attention to detail.
Comfortable working in a high-volume, metrics-driven environment.
Intermediate computer proficiency, including the ability to navigate multiple systems simultaneously.
Typing speed of 30+ WPM.
Demonstrated job stability with at least one year of tenure in previous roles.
Professional, reliable work history with no excessive job hopping.

Nice To Haves

Healthcare customer service or prior authorization experience.
Experience working with confidential or regulated information.
CRM and multi-system navigation experience.

Responsibilities

Handle high-volume inbound calls and occasional outbound follow-up calls.
Respond to inquiries regarding prior authorizations, account information, and general customer concerns.
Document customer interactions accurately and update records across multiple systems.
Maintain confidentiality while handling sensitive customer information.
Deliver outstanding customer service in a fast-paced environment.
Meet quality, accuracy, and productivity metrics, managing approximately 50-100 calls per day depending on call complexity.
Navigate multiple software applications simultaneously while assisting customers.