Call Center Representative

Peak Dental Services • Colorado Springs, CO

6d • $18 - $21 • Onsite

About The Position

Peak Dental Services is a rapidly expanding dental network seeking an enthusiastic, full-time Call Center Customer Service Representative. This role offers an exciting career in customer service where you can make a difference every day. The company provides a supportive, inclusive work environment with a focus on work-life balance, offering weekends and evenings off. Peak Dental Services was founded in 2008 with a vision to offer exceptional care and an outstanding patient experience, and they are looking for motivated individuals to join their growing team.

Requirements

• 1+ years of recent experience as a Call Center Representative or in an administrative role
• Minimum typing speed of 40 WPM
• Strong written and verbal communication skills
• A passion for customer service and helping others!
• High School Diploma or GED

Nice To Haves

• Medical setting experience is a plus but not required

Responsibilities

• Answer and assist inbound calls from new and existing patients
• Schedule appointments and coordinate communication between offices and staff
• Assist patients by answering questions, transferring calls, and updating account information
• Work with multiple dental systems to efficiently manage appointment schedules
• Maintain call quality standards and meet call center KPIs
• Demonstrate exceptional customer service at all times, ensuring every patient feels valued

Benefits

• Medical, Dental, and Vision insurance
• Voluntary STD-LTD and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401K Match
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED