Call Center Representative
About The Position
Customer Care Representatives both receive incoming calls from and make outbound calls to customers. Using our customer management software, CSR handles all aspects of account management. This includes, but is not limited to, scheduling appointments, inputting payment information, and making sure the technician's routes are full, efficient, and manageable. Representatives also handle customer concerns by providing appropriate solutions and alternatives and anticipating possible obstacles that may arise. Because of the fast-paced environment, people that excel in this position will be eager team players who want to provide the best service possible.
Requirements
- Schedule is: Monday through Friday 8:30am to 5pm with occasional Saturday's.
- Strong communication skills.
- Computer proficiency.
- Dependability and adaptability.
- Experience in a customer service call center is required.
- Ability to sit for the duration of a shift, which is typically 8 hours.
- Minimum of a high school degree.
Nice To Haves
- Spanish speaking is encouraged.
Responsibilities
- Receive incoming calls from customers.
- Make outbound calls to customers.
- Handle all aspects of account management using customer management software.
- Schedule appointments.
- Input payment information.
- Ensure technician's routes are full, efficient, and manageable.
- Handle customer concerns by providing appropriate solutions and alternatives.
- Anticipate possible obstacles that may arise.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
