Call Center Representative

Rehab Medical•Indianapolis, IN

13d•Onsite

About The Position

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day. As we continue to expand our reach, we’re looking to add individuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you’re supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

Requirements

High school diploma or equivalent
Minimum of 2 years of experience in a call center or high-volume customer service environment
Strong communication skills, both verbal and written
Comfortable working with computers, data entry, and internal systems
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with strong organizational skills

Responsibilities

Answer incoming calls and respond to patient inquiries in a timely and professional manner
Make outbound calls related to service requests, voicemails, and follow-ups
Document and update patient information within internal systems
Coordinate with internal teams, including local offices and field representatives
Assist with questions related to equipment, services, deliveries, and general support
Enter and manage service tickets as needed
Communicate clearly regarding service timelines and next steps
Maintain compliance with company policies and procedures