Call Center Representative

Cellular Sales Verizon Authorized Retailer • Warrendale, PA

14d • $17 - $25 • Onsite

About The Position

Cellular Sales is growing and looking for determined individuals to grow their job into a career in a fast-paced, thriving environment. Cellular Sales offers a rewarding career with a family atmosphere, providing benefits, development, and a culture that values diversity and inclusion. As Verizon’s premier retail partner, with nearly 800 stores across 40 states and a 30-year reputation for unmatched in-person customer experiences, we are expanding and seeking smart, driven, positive people to join our team of 7,000+.

Requirements

• High School diploma or GED
• Minimum two years of related work experience
• Effective communication skills
• Interest and understanding of technology products and services
• Business ownership mentality
• Positive attitude
• Candidates should be able to take feedback and criticism to improve productivity

Nice To Haves

• Previous office experience
• Proficient in Microsoft Office
• Knowledge of customer service principles and practices
• Experience in a call center or customer service environment
• Data entry and typing skills (including 10 key)
• College degree preferred

Responsibilities

• Follow up on distributed leads
• Generate store traffic and contribute to the markets success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Follow communication scripts when handing different topics
• Research required information using available resources
• Provide customers with product and service information
• Take feedback and criticism to improve productivity and character

Benefits

• Benefits
• Development
• Culture that values diversity and inclusion
• The highest in the wireless industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED