Call Center Representative

Sunshine Behavioral Health • Denver, CO

20d • $0 - $20 • Onsite

About The Position

At Sunshine Behavioral Health, every call is an opportunity to change — and even save — a life. We’re a national leader in addiction recovery and mental health treatment, and we’re growing our high-performance Call Center team in Cherry Creek, Colorado. This is consultative, relationship-driven inside sales in a high-volume call environment.

Requirements

• High school diploma or GED
• Proven sales or customer service experience with measurable success
• Ability to work scheduled shifts (including a weekend day)
• Strong verbal and written English communication skills
• Professionalism in high-stress conversations
• Successful completion of a pre-employment background and drug screen (including THC/marijuana) is required.

Nice To Haves

• Experience in behavioral health is helpful — but not required.

Responsibilities

• Take inbound & outbound calls from individuals seeking treatment
• Build trust quickly in emotionally sensitive conversations
• Use strong objection-handling skills
• Guide prospective clients toward next steps in the admissions process
• Maintain accurate records in Salesforce & EMR systems
• Work closely with Admissions to convert leads into successful enrollments
• Hit performance goals while maintaining empathy and professionalism

Benefits

• Medical, Dental & Vision Insurance
• PTO + Paid Holidays
• 401(k) with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED