Call Center Representative (Community Support Team Member)

Associa•Wilmington, NC

6d•Onsite

About The Position

CAMS, a community association management company and part of the Associa family, is seeking a dedicated individual to join their team as a Call Center Agent. The Community Support Team Members are passionate about assisting callers and resolving issues. CAMS has been an industry leader for 30 years, emphasizing professionalism, accountability, and excellence in serving association boards, homeowners, and vendors. The company fosters a cooperative and collaborative environment across its Management, Community Support, Accounting, and Maintenance Departments to ensure client success and satisfaction.

Requirements

Must have the ability to thrive in a team environment
Excellent customer service skills
Ability to multi-task
Demonstrated ability to communicate effectively
Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
Strong problem-solving skills
Excellent organizational skills
At least 1 year of customer service experience, preferably in an inbound call center environment
Desire to learn about the property management industry

Nice To Haves

Bilingual in Spanish/English is a plus

Responsibilities

Maintain superior customer service levels and productivity according to company standards
Provide prompt, courteous service to all external and internal customers
Effectively handle inbound customer service calls
Make notes/send emails to record customer interactions in a professional manner
Apply critical thinking and problem-solving skills to customer concerns
Operate in a fast-paced environment using telephone software and custom computer programs
Identify and resolve a wide variety of customer service issues related to property management
Perform other duties as it relates to client services process and procedures