Call Center Representative – Healthcare Support
About The Position
TempToFT Call Center Representative – Healthcare Support Location: Austin, TX 78727 Pay Rate: $20.00/hour Schedule: Monday–Friday, 7:00 AM–7:00 PM (8-hour shift assigned) Work Setup: In-office only – must live within commuting distance Join a Team That Makes a Difference! Are you looking for a rewarding career where your work truly impacts others? We’re hiring Call Center Representatives to support healthcare providers and members across Texas Medicaid programs. You’ll be part of a professional, friendly team that helps families and providers get the answers and support they need. This is an excellent opportunity to grow your career, gain valuable healthcare experience, and work in a positive, people-first environment with room to advance.
Requirements
- At least 6 months of experience in a high-volume call center
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer proficiency (Microsoft Office experience a plus)
- Must reside locally and be able to commute to the office
Responsibilities
- Answer inbound calls from providers and members in a courteous, professional manner
- Assist with Medicaid-related questions about eligibility, claims, and program services
- Document all calls accurately and follow standard procedures
- Route calls to appropriate departments when necessary
- Maintain strong attendance, productivity, and quality standards
Benefits
- Competitive pay – $20/hour
- Monday–Friday schedule (no weekends!)
- Supportive team culture and professional environment
- Opportunity to build a long-term career in healthcare support
- Make a meaningful difference every day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
