Customer Service Representative – Healthcare (Call Center)

TEKsystems • Minneapolis, MN

1d • $20 - $21 • Onsite

About The Position

We are seeking motivated and customer-focused Customer Service Representatives to join a growing healthcare team. In this role, you will support members and providers by responding to inquiries related to health insurance benefits, claims, and eligibility. If you enjoy problem-solving, working in a fast-paced environment, and helping others, this is a great opportunity to build your career in healthcare customer service.

Requirements

• 1+ year of recent call center customer service experience
• Basic computer skills and ability to navigate multiple systems
• Familiarity with Microsoft Office (Teams, Word, Excel)
• High level of professionalism and attention to detail

Responsibilities

• Handle 50–60 inbound calls per day from members and healthcare providers
• Assist with inquiries related to claims, benefits, and eligibility
• Navigate multiple systems to research and provide accurate information
• Document all interactions clearly and efficiently
• Deliver professional, empathetic, and timely customer support
• Resolve issues while meeting internal quality and service standards

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed