Call Center Representative
About The Position
Join our dynamic team as a Call Center Representative, where you will be the first point of contact for our client’s customers. This onsite role in San Antonio, TX offers paid training, competitive pay, and a range of incentives and benefits. You will manage a high volume of inbound calls, access cardholder accounts to provide information about payments and benefits, and assist cardholders with inquiries regarding transactions and account statuses. The role requires active listening, clear communication, and the ability to maintain in-depth knowledge of company and client programs, policies, and technology. You will also support team operations during peak times or absences to ensure seamless service.
Requirements
- Must be at least 18 years old with a High School Diploma or equivalent.
- Must have 6 months of Customer Service, Call Center or Dispatch experience.
- Complete a background check, credit check, and security fingerprinting.
- This onsite role requires candidates to reside within a 35-mile radius of the worksite located at 2822 General Hudnell Dr., San Antonio, TX 78266
- Ready to commit to 100% attendance during our three-to-five-week paid training period.
- Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2–3 call handling with support).
- Must maintain an average quiz score of 80%+ and complete all required E-Learning training.
Nice To Haves
- An effective communicator who can clearly explain complex information.
- A dedicated professional with a strong work ethic and problem-solving skills.
- A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
Responsibilities
- Efficiently manage a high volume of inbound calls in a fast-paced environment.
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
- Assist cardholders with inquiries regarding transactions and account statuses.
- Listen actively to understand customer needs and offer clear, accurate information.
- Process transactions efficiently via web-based applications and handle research requests with precision.
- Maintain in-depth knowledge of company and client programs, policies, and technology.
- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
- Support team operations during peak times or absences to help maintain seamless service.
Benefits
- Full-Time Employment
- Competitive Pay: $15/hr
- Shift differentials: Night Differential $1.50 extra per hour for shifts between 6 PM-6 AM all days, and/or Weekend Day Differential $1.00 on Saturday-Sunday 6AM-6PM.
- Paid Training & Overtime
- Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
- Career Growth: Opportunities to advance your career in a supportive, innovative environment.
- Full Benefits: Comprehensive benefit options and a great work environment that values your success.
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
