Call Center Representative
Red Tail Acquisitions•Avila Beach, CA
•Remote
About The Position
The Call Center Representative I is responsible for being the first impression of the property when guests reach out via the phones. The CCR quotes, creates, groups, modifies, and cancels reservations using the property management system. The CCR is responsible for providing accurate information on the property, quickly identifying guest needs, and recommending appropriate accommodations for them while also upselling premium accommodation types.
Requirements
- 1-2 years hotel/restaurant experience
- Dependable, punctual, impeccable attendance record
- Accurate, attention to detail, service oriented
- Strong organizational skills
- Positive attitude, strong interpersonal and diplomatic skills
- Excellent math aptitude and cash handling ability
- Excellent communication and organizational skills.
- Professional demeanor
- Proficient computer skills, including: Word, Excel and PowerPoint.
- Must be able to work on feet for extended periods
- Must be able to work a flexible work schedule including evenings, weekends and holidays.
- Proof of eligibility to work in the United States
Nice To Haves
- Associates degree in Hospitality Management strongly preferred.
Responsibilities
- Quote, create, group, modify, and cancel reservations using the property management system.
- Provide accurate information on the property.
- Quickly identify guest needs.
- Recommend appropriate accommodations.
- Upsell premium accommodation types.
Benefits
- Competitive compensation package
- Company paid employee only health insurance
- Vacation and sick time
- Company paid holidays
- Life insurance
- Employee discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
