Call Center Representative
About The Position
We're seeking an energetic and service-oriented Call Center Representative to join our team at our Cookeville branch. This is a full-time role ideal for someone eager to grow their career in the credit union industry. You'll be the first point of contact via phone for our members, delivering exceptional service and resolving inquiries with professionalism and care. About TEN Credit Union At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously. We're a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do. What You'll Do: With a dedication to a member centric approach Provide friendly and efficient service via phone and email Complete transactions and perform account maintenance Assist members with product and service inquiries Process consumer loan applications in compliance with regulations and internal policies Strive for first-call resolution and a positive member experience
Requirements
- High school diploma or equivalent (required)
- Minimum one year of customer service experience; call center or financial institution experience preferred
- Professional demeanor and pleasant telephone voice
- Ability to multitask and handle frequent interruptions
- Must be able to work in a non-smoking environment
- Must be able to sit and stand for extended periods
- Ability to use a computer for long periods of time
- Ability to lift up to 25 pounds
- To be hired for this position the candidate must pass a drug screen and background check
Nice To Haves
- A high level of proficiency in English and Spanish is preferred.
Responsibilities
- Provide friendly and efficient service via phone and email
- Complete transactions and perform account maintenance
- Assist members with product and service inquiries
- Process consumer loan applications in compliance with regulations and internal policies
- Strive for first-call resolution and a positive member experience
Benefits
- We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
