Call Center Representative

Insight Pest Solutions•Rexburg, ID

24d•$13 - $15•Onsite

About The Position

Customer Care Representatives both receive incoming calls from and make outbound calls to customers. Using our customer management software, CSR handles all aspects of account management. This includes, but is not limited to, scheduling appointments, inputting payment information, and making sure the technician's routes are full, efficient, and manageable. Representatives also handle customer concerns by providing appropriate solutions and alternatives and anticipating possible obstacles that may arise. Because of the fast-paced environment, people that excel in this position will be eager team players who want to provide the best service possible.

Requirements

Schedule is: Monday through Friday 9:30am to 6pm with occasional Saturday's.
This is an in office position.
Strong communication skills.
Computer proficiency.
Dependability and adaptability.
Experience in a customer service call center is required.
The ability to sit for the duration of a shift, which is typically 8 hours.
Minimum of a high school degree.

Nice To Haves

Spanish speaking is encouraged.

Responsibilities

Receive incoming calls from and make outbound calls to customers.
Handle all aspects of account management using customer management software.
Schedule appointments.
Input payment information.
Ensure technician's routes are full, efficient, and manageable.
Handle customer concerns by providing appropriate solutions and alternatives.
Anticipate possible obstacles that may arise.
Communicate effectively with customers whilst maintaining a positive attitude.
Learn and excel in the use of management software for handling and recording services and customer correspondence.
Be dependable and adaptable.
Multitask and manage time effectively as priorities change throughout the day.
Be personable over the phone to create and maintain customer relationships.