Call Center Representative

Chiricahua Community Health Centers, Inc•Douglas, AZ

26d•Onsite

About The Position

Confirms patient appointments and verifies patient insurance and demographic information. The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on business needs.

Requirements

High School Diploma or GED.
Three to six months customer service experience.
Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
Ability to add, subtract, multiply, and divide in all measure, using whole numbers, common fractions, and decimals.
Ability to gather data in an organized fashion from varied sources.
Ability to take direction and perform assignments accordingly.
Knowledge of HIPAA and Corporate Compliance rules and regulations.
Computer literacy required.
Ability to provide excellent customer service by mail, telephone, and in-person.
Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
Ability to display a positive attitude towards patients, providers, supervisors, and other staff.

Nice To Haves

Bilingual in English and Spanish may be required based on current staffing patterns, patient population, and/or duty assignment.
One year of experience in a medical setting providing office support preferred.
Knowledge of prepaid health plans preferred.
Knowledge of Electronic Health Records preferred.

Responsibilities

Answers phone calls expediently and refers inquiries to the appropriate parties as needed.
Schedules and confirms patient appointments over the phone.
Explains health center procedures to patients.
Verifies medical insurance coverage and eligibility and expires any insurances that are not active.
Verifies dental insurance coverage and eligibility, deductible, and maximum coverage.
Informs patients of account balances and correct billing amounts.
Notifies patients of insurance co-pays.
Verifies patient demographic information.
Ensures accuracy of information in telephone messages and deciphers the correct amount to charge self-pay or sliding fee schedule patients.
Takes payments over the phone.
Provides referral status information to patients.
Working assigned weekends as required.
Other duties as assigned.