Temporary Call Center Representative

Ascensus•Tampa, FL

11d•$19•Remote

About The Position

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The hourly rate is $19. Class start dates are: 11/4/2026. These positions are 100% fully remote. The first 4 weeks consist of training from 10:00 am to 6:30 pm EST. After training is complete, you will be offered one of the shifts below (times are in Eastern Standard Time): Late Shift 11:30 am to 8:00 pm, 12:30 pm to 9:00 pm, 1:30 pm to 10:00 pm, 2:30 pm to 11:00 pm.

Requirements

High school diploma or GED, and further applicable education or equivalent experience.
Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
Computer proficiency is required
Excellent listening, verbal and written skills
Detail oriented, flexible, and self-motivated

Nice To Haves

1+ years of call center or customer service experience preferred

Responsibilities

Customer service and processing for account-based employee benefit plans within service center teams.
Handling requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans.
Providing high quality service to all callers using phone, email or chat.
Handling requests and providing explanations regarding benefits and plan provisions.
Reviewing claims information and updating account owner contacts using provided processes.
Supporting efficient administration of plans and department practices.
Movement between service center roles to support business needs and seasonal volume.
Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner.
Meet department and individual service levels and quality goals and support department business objectives.
Proactively engage participants, anticipate their needs, offer assistance and solutions.
Process financial and non-financial transactions timely and accurate.
Demonstrate flexibility and team-orientation.
Comply with plan document provisions, regulations, guidelines and company procedures.
Maintain confidentiality and keep department, client and participant HIPAA compliant.
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.