Call Center Representative

Berger Transfer & Storage•Roseville, MN

10d•Onsite

About The Position

Berger Transfer & Storage, Inc. is growing and that means exciting new career opportunities! Join an iconic family of companies known for our strong culture, exceptional team camaraderie, and commitment to professional growth and development. As a testament to our people and performance, Berger was recently named Allied Van Lines’ 2025 Agent of the Year and earned the American Trucking Associations’ 2026 Moving & Storage Agent of the Year – Service Excellence Award. These honors reflect the dedication of our team and our unwavering focus on delivering outstanding customer experiences. At Berger, our success starts with our people. We are committed to hiring individuals who take pride in their work and are driven to exceed the expectations of our customers and partners. Our ideal candidate connects with our mission—"to help every customer have a positive, memorable experience”—and embodies our core values: “being open, honest, and fair…whatever we do, we do it right and we do it together”. Berger Transfer & Storage, Inc. is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has proudly served individuals and businesses for over 110 years. Today, we are one of the largest agents for Allied Van Lines, with a nationwide network of 18 locations across the United States. We are seeking a CALL CENTER REPRESENTATIVE to join our team in Roseville, Minnesota! Our Call Center is an integral piece of the Berger team as they are the first point of contact for our potential customers. While their main task is scheduling survey appointments, they are also tasked with using their experience to provide insight to potential customers and provide them with a positive, memorable experience.

Requirements

High School Diploma or equivalent required
1 year customer service experience required (Call Center experience preferred)
Excellent problem solving, time management and organizational skills
Self motivated, with a commitment to provide exceptional customer experience
Works well in a team environment or independently with minimal supervision
Excellent written and verbal communication skills
Working knowledge of Microsoft Office Suite
Ability to operate individually, and as a member of a team, with minimal supervision
Up to date knowledge of company and industry pricing and guidelines

Responsibilities

Follow procedures and processes for answering phones and interacting with customers to provide each prospective customer with a positive, memorable experience
Be the first point of escalation for questions and issues that arise from the Call Center Representatives
Assist with Setup of New Salespeople
Assist Director of Consumer Sales with regular reporting
Have complete knowledge of processes and be able to assist Call Center Representatives with: Qualify and follow up on leads from a variety of sources
Respond to prospect/customer inquiries and set up sales appointments
Interact with operations and team members to collect information to provide excellent customer service
Maintain current knowledge of industry developments and company initiatives
Assist terminal locations and marketing with special projects as needed
Collaborate with the other members of the inside sales team to help improve scripting, schemes and best practices to optimize efficiency and provide the best customer experience
Other duties as assigned by management