Call Center Representative - $20/hr.

TEKsystems • Louisville, KY

1d • $20 - $20 • Onsite

About The Position

Call Center Reps will be taking 60+ calls from businesses that use their tax software as well as consumers. Consumers will call inquiring about their refund advantage program, which allows consumers to get their tax returns quicker through a loan. The businesses are typically mom & pop shops that help with taxes. When call volume is low, Call Center Reps will be doing outbound "Discovery" calls, which are past customers who have used their service, and will be calling to see if they want to use again. If they do, then the call will be transferred to the Sales Department. This role will do some chat work as well! Document each incoming and outbound call for tend analysis, manage multiple customer interactions while maintaining accuracy, as well as maintain overall call volume and service levels at 90% or above.

Requirements

• High school diploma
• Call center experience
• Ability to pass a 10-15 minute Call Center Assessment
• Ability to pass a Chat Simulation assessment (grammar and professionalism via chat will be assessed)
• Strong verbal communication skills with the ability to explain complex information in a clear and patient manner
• Ability to have in-depth dialogue, conversations and explanations with members that can be of a sensitive and/or highly confidential nature.
• No jumpy tenures
• Self-motivated and motivated to advance your career
• Ability to quickly navigate through system applications to obtain and provide accurate account information
• Ability to answer all incoming calls in 30 seconds or less
• Ability to complete customer request calls.
• Must not have any time off in the first 90 days.
• Must be able to pass a drug test.

Responsibilities

• Taking 60+ calls from businesses that use their tax software as well as consumers.
• Handling consumer inquiries about the refund advantage program.
• Making outbound "Discovery" calls to past customers to see if they want to use the service again.
• Transferring interested past customers to the Sales Department.
• Performing some chat work.
• Documenting each incoming and outbound call for trend analysis.
• Managing multiple customer interactions while maintaining accuracy.
• Maintaining overall call volume and service levels at 90% or above.

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED