Call Center Representative (Remote)

TEKsystems•Brookhaven, GA

4d•$20 - $20•Hybrid

About The Position

This is a Contract to Hire position. The role involves ensuring account and member security by identifying red flags and safeguarding member assets and account information. Representatives will provide account information, perform basic account transactions, and route members to the appropriate departments. Key responsibilities include providing account balances, reviewing transactions, transferring funds, opening new accounts, educating members on products and services, enrolling members in online and mobile banking, ordering and researching debit cards, handling lost/stolen/misplaced debit card queries, submitting disputes for unauthorized electronic checks, releasing direct deposits, and performing complex account transactions like account shutdowns and stop payments on checks.

Requirements

High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers, and strong typing skills.
Ability to ask prying questions and diffuse tense situations when needed.
Strong time management and decision-making skills.
Adaptability and accountability.
Must reside within a 60-mile radius of the local Training Hub.
Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services.
Minimum of 50 mbps download speed and 25 mbps upload speed.
Ethernet connection is required.
Ability to setup and install workstation equipment within 8-12 feet of modem/router.
Workstation must be plugged directly into router with the cables provided by the company.
Two ports are needed for one workstation setup.
Workspace must be free of distractions (family members, children, barking dogs, TV etc.).
Previously established/installed high-speed internet connection (non-satellite) which is not public or shared.
Desk must have adequate space for two monitors, a phone, keyboard and mouse.

Responsibilities

Ensure account and member security by identifying red flags and safeguarding member assets and account information.
Provide account information and perform basic account transactions.
Route members to the appropriate departments.
Provide account balances and review transactions on member and business accounts.
Transfer funds on member and business accounts, to other members or financial institutions.
Open new accounts and educate members or potential members on products and services that best meet their needs.
Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.
Order debit cards for new and existing members.
Debit Card research related to transactions on members’ debit cards, limit increases.
Handle lost, stolen or misplaced debit card queries.
Submit disputes for unauthorized electronic checks.
Releasing Direct Deposits.
Perform complex account transactions such as account shutdown and stop payments on checks, etc.